This research is a field research with a qualitative descriptive approach, the subjects in this study are librarians and users in the NU University of South Kalimantan. And the object in this study is the librarian's strategy in improving services at UNU South Kalimantan. Problem formulation in this study The problem formulation used is what strategies are used by librarians at the NU University of South Kalimantan in improving the quality of library services. And the obstacles faced in implementing the strategy. Data were collected through in-depth interviews, observation, and documentation. The results of the study indicate that several strategies implemented at the Nahdatul Ulama University of South Kalimantan are Digitalization of Library Services, Improving Librarian Competence, Utilization of Information Technology and Library Automation Systems, Measuring Service Quality with the SERVQUAL Model, Information Literacy Program, Improving User-Based Services, Collaboration with Faculties and Development of Special Services, Cooperation with other libraries. The obstacles in implementing the strategy are that the awareness of users is still lacking, so they do not return library materials on time, Borrowers do not help maintain the collection, so most of the book covers are damaged. The computer sometimes has errors so it cannot be processed, network disruptions, sometimes stable sometimes low, plus when the rainy season arrives, the rainfall level is high, network disruptions occur more often, not to mention power outages which result in total blackouts.
| Published in | Innovation Management (Volume 1, Issue 1) |
| DOI | 10.11648/j.im.20260101.18 |
| Page(s) | 68-73 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2026. Published by Science Publishing Group |
Librarian Strategy, Service Quality, Servqual Model
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APA Style
Sa’adah, N. L., Yulidawati, R. (2026). Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan. Innovation Management, 1(1), 68-73. https://doi.org/10.11648/j.im.20260101.18
ACS Style
Sa’adah, N. L.; Yulidawati, R. Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan. Innov. Manag. 2026, 1(1), 68-73. doi: 10.11648/j.im.20260101.18
AMA Style
Sa’adah NL, Yulidawati R. Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan. Innov Manag. 2026;1(1):68-73. doi: 10.11648/j.im.20260101.18
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Download@article{10.11648/j.im.20260101.18,
author = {Nazilatul Laili Sa’adah and Rusma Yulidawati},
title = {Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan},
journal = {Innovation Management},
volume = {1},
number = {1},
pages = {68-73},
doi = {10.11648/j.im.20260101.18},
url = {https://doi.org/10.11648/j.im.20260101.18},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.im.20260101.18},
abstract = {This research is a field research with a qualitative descriptive approach, the subjects in this study are librarians and users in the NU University of South Kalimantan. And the object in this study is the librarian's strategy in improving services at UNU South Kalimantan. Problem formulation in this study The problem formulation used is what strategies are used by librarians at the NU University of South Kalimantan in improving the quality of library services. And the obstacles faced in implementing the strategy. Data were collected through in-depth interviews, observation, and documentation. The results of the study indicate that several strategies implemented at the Nahdatul Ulama University of South Kalimantan are Digitalization of Library Services, Improving Librarian Competence, Utilization of Information Technology and Library Automation Systems, Measuring Service Quality with the SERVQUAL Model, Information Literacy Program, Improving User-Based Services, Collaboration with Faculties and Development of Special Services, Cooperation with other libraries. The obstacles in implementing the strategy are that the awareness of users is still lacking, so they do not return library materials on time, Borrowers do not help maintain the collection, so most of the book covers are damaged. The computer sometimes has errors so it cannot be processed, network disruptions, sometimes stable sometimes low, plus when the rainy season arrives, the rainfall level is high, network disruptions occur more often, not to mention power outages which result in total blackouts.},
year = {2026}
}
TY - JOUR T1 - Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan AU - Nazilatul Laili Sa’adah AU - Rusma Yulidawati Y1 - 2026/02/26 PY - 2026 N1 - https://doi.org/10.11648/j.im.20260101.18 DO - 10.11648/j.im.20260101.18 T2 - Innovation Management JF - Innovation Management JO - Innovation Management SP - 68 EP - 73 PB - Science Publishing Group UR - https://doi.org/10.11648/j.im.20260101.18 AB - This research is a field research with a qualitative descriptive approach, the subjects in this study are librarians and users in the NU University of South Kalimantan. And the object in this study is the librarian's strategy in improving services at UNU South Kalimantan. Problem formulation in this study The problem formulation used is what strategies are used by librarians at the NU University of South Kalimantan in improving the quality of library services. And the obstacles faced in implementing the strategy. Data were collected through in-depth interviews, observation, and documentation. The results of the study indicate that several strategies implemented at the Nahdatul Ulama University of South Kalimantan are Digitalization of Library Services, Improving Librarian Competence, Utilization of Information Technology and Library Automation Systems, Measuring Service Quality with the SERVQUAL Model, Information Literacy Program, Improving User-Based Services, Collaboration with Faculties and Development of Special Services, Cooperation with other libraries. The obstacles in implementing the strategy are that the awareness of users is still lacking, so they do not return library materials on time, Borrowers do not help maintain the collection, so most of the book covers are damaged. The computer sometimes has errors so it cannot be processed, network disruptions, sometimes stable sometimes low, plus when the rainy season arrives, the rainfall level is high, network disruptions occur more often, not to mention power outages which result in total blackouts. VL - 1 IS - 1 ER -
Department of Library and Information Science, UIN Antasari, Banjarmasin, Indonesia
Department of Educational Management, STIT Darul Hijrah, Martapura, Indonesia
